The Visible Computer A computer gets work or play done. A computer will have a CPU, RAM, mass storage, & an OS. Primary PC Components System unit, Monitor (output), Keyboard & mouse (input), Printer (paper output); Speakers, game controllers, web cameras, external hard drives, headsets, microphones. External Connections USB, network cable connections (RJ45); DVI; HDMI; older: mini-din (PS2); Parallel port; serial port; VGA. Inside the PC What is a computer? What is an Operating System? A program that runs the other programs (the conductor). An OS controls all the programs on a computer. Kernel—the core part of the OS that handles the primary memory management. The core of the operating…

Safety & Professionalism Professional Communication, Part 1 Be on time Active Listening—avoid interrupting the customer Clarify Customer Statements Maintain Positive Attitude/Project Confidence Use proper language and avoid jargon, acronyms and slang. Set and meet expectations/timeline and communicate status with customer (managing expectations!!) Professional Communication, Part 2 Be culturally sensitive Use appropriate professional titles/greetings Avoid distractions when working with the customer (no phones, etc) Avoid being judgmental Avoid dismissing customer problems Deal appropriately with customers’ confidential & private materials Don’t argue with the customer or be defensive (or offensive, for that matter!) Follow up with the customer to verify satisfaction Provide proper documentation on services provided Offer different repair/replacement options Tools…